Develop Your Workforce

 

Hines Consultant offers classroom instruction to large and small groups to support your business needs – all led by certified and credentialed instructors. Pick from our existing programs or select modules that are tailored to the needs and infrastructure of your unique circumstances. We offer you the attention you need to boost your bottom line, increase the skill levels of your employees and improve your service to customers – all at times that are convenient for you.

Classroom instruction

• Human services – We believe in the power of your people as your greatest asset. Our focus on human services helps us bring an understanding of people to the business arena. This growing field takes a comprehensive approach to delivery of social services. 
• Communication –  Having the skills and confidence necessary for successful public speaking translates into success in the business area. Let us work with your team to strengthen listening, non-verbal communication, use of technology and platform technique.
• Customer Service - We offer a customer service and care curriculum that can bring focus to work ethics, business etiquette, administrative, telephone and sales skills. Hines Consultant can help you and your team improve customer service with customized training modules covering the full spectrum of customer care issues. Whether you need a half-day workshop, three day seminar or two week (or even longer) training program, we can put together a plan to meet your customer care training needs in a way that is timely and cost-effective.

Small group sessions

• Leadership – Your customers, clients, staff members and community look to you as a leader. You can strengthen your leadership skills and boost the leadership skills of your staff. Find out what sets leaders apart from followers and how to bring leadership skills to your business.
• Train-the-trainer – Our workshops help your team develop and practice classroom delivery techniques to maximize learning and understanding, while helping them learn to use technology to its full advantage. We’ll work with your staff to develop a structure that allows for consistent presentation, individual style and interactive learning opportunities. Hines Consultant brings the power of that experience to bear on classroom instruction that will equip your people with the confidence necessary to delivery on your training message. Watch your success grow exponentially!

• Coaching is a highly focused process that examines the people, mission and skills available to develop the untapped potential at the individual, organizational and customer/client level. Coaching helps you develop the insight that allows you to maximize your potential, minimize your limitations and manage it all within the scope or your available resources.
• Team-building sessions, working with small groups, is designed to bring the collective talents and strengths of the group to bear on the success of your business. A cohesive working group, united by shared experience will realize greater success. Hines Consultant’s proven system of analysis, assessment, customization, implementation and evaluation brings new insight to your business.